Real humans, fast replies
How can we help, lovely?
Below: instant answers, shipping and returns, plus a form that lands straight in our inbox. We reply within one working day.
Instant answers
Frequently asked
How do Veloura sizes run?
True to size with a relaxed pyjama fit, XS-3X. Between sizes? Size down for silk sets, up for waffle knits. Full chart is in the policies below.
How long is delivery?
2-4 working days locally, 5-10 days worldwide - all tracked. Orders over $100 ship free.
Can I return or exchange?
Yes - 60 days, unworn with tags. Exchanges ship free; refunds land 3-5 days after we receive your return.
How do I care for silk sets?
Machine wash cold on delicate in the free wash bag, hang dry in shade. No tumble dryer, ever.
Where is my order?
Your tracking link arrives by email the moment your parcel leaves us. Lost it? Send the form alongside and we will resend it.
The fine print, minus boredom
Shipping, returns & sizing
Shipping
Free tracked shipping over $100. Local 2-4 days, worldwide 5-10 days. Express available at checkout.
Returns
60 days, unworn with tags. Start from your confirmation email - exchanges ship free both ways.
Size guide
XS (6-8), S (8-10), M (12-14), L (14-16), XL (16-18), 2X (18-20), 3X (20-22). Silk relaxes with wear.